🔁 Refund & Return Policy
Effective Date: [01/01/2025]
At BestChemsLab, we are committed to providing premium-quality, research-only compounds with reliable, discreet delivery. Due to the sensitive nature of the products we supply, we follow a strict No Returns policy. Please read this page carefully before making your purchase.
🛑 All Sales Are Final
All orders placed on BestChemsLab.com are final and non-refundable once shipped. We do not accept returns or exchanges on synthetic cannabinoids, research chemicals, or custom compounds under any circumstances, including:
Unwanted products
Incorrect selections by the customer
Change of mind after ordering
Legal issues in your local jurisdiction
🚚 Shipping-Related Issues
If your package is damaged, incomplete, or does not arrive, we will assess each case individually. You may be eligible for:
A reshipment of your order (case-by-case)
A store credit for future use
To be considered, you must contact us within 48 hours of delivery or expected delivery date.
Please include:
Full name and order number
Photo of packaging (if applicable)
Clear explanation of the issue
⚠️ Customs Seizure or Rejection
We ship discreetly and responsibly. However, we are not responsible for customs seizures in your country or jurisdiction. We recommend that you:
Check local regulations before ordering
Do not order prohibited items
Contact our team if you’re unsure about product legality
In cases of seizure, we may offer a one-time reship, depending on location, product, and order value. Final decisions are made at our discretion.
💳 Refunds for Cancelled Orders (Before Shipping)
If you request cancellation before your order is processed or shipped, you may be eligible for a partial refund, minus transaction processing fees (5–15% depending on payment method).
No refunds are issued once the package is marked as shipped or in transit.
❗Exceptions
We only offer full refunds under the following rare conditions:
You received the wrong product
Your order was not fulfilled at all due to internal error
Payment was accidentally duplicated
All exceptions must be reported within 48 hours of the order confirmation or delivery.
🔒 Secure Processing
All refunds (when applicable) are processed via the original payment method or converted to store credit, depending on your preference and eligibility.
Processing may take 5–7 business days, depending on the platform (e.g., Bitcoin, PayPal, Cash App).
📩 Contact for Support
To inquire about a refund or report a return-related concern, reach out to our customer service:
📧 Email: support@bestchemslab.com
💬 WhatsApp: [+8615666523670]
📞 Live Chat: Available 24/7
🔬 Reminder
All products sold by BestChemsLab are intended strictly for laboratory research use only. They are not for human consumption, and we reserve the right to deny future orders to customers who violate this policy.
